QA International Online Data Management Services

INSPECTION SCHEDULING

RESCHEDULING & CANCELLATION POLICY

Please note that our inspections do not relieve the sellers from their contractual
obligations nor prejudice buyer’s right for compensation for any apparent and or hidden
defects not detected during our random inspection or occurring thereafter. Our
inspections do not evidence shipment.
WEEKENDS : A 50% surcharge will be applied for services requested on a Saturday and
Sunday.
HOLIDAYS : A 100% surcharge will be applied for services requested on a Scheduled
Holiday.
CHINA
Initial Inspection Schedule:

  1. Inspections need to be scheduled 3 work days before actual inspection date.
    Rescheduling:
  2. Any Confirmed inspections that require a rescheduling more than 72 hours before the
    inspection dispatch time, will be rescheduled without additional cost
  3. Any Confirmed inspections that require a rescheduling less than 72 hours before the
    inspection dispatch time, will be billed at 100%.
    Cancellation:
  4. Any Confirmed Inspections Cancelled less than 24 hours before the inspection time will be billed
    at 100% of total cost including travel costs.
    INDIA
    Initial Inspection Schedule:
  5. Inspections need to be scheduled 3 work days before actual inspection date.
    Rescheduling:
  6. Any Confirmed inspections that require a rescheduling more than 72 hours before the
    inspection dispatch time, will be rescheduled without additional cost
  7. Any Confirmed inspections that require a rescheduling less than 72 hours before the
    inspection dispatch time, will be billed at 100%.
    Cancellation:
  8. Any Confirmed inspections canceled less than 72 hours before the inspection time will
    be billed at 100%.
  9. Any Confirmed inspections canceled more than 72 hours before the inspection time will
    not be billed.
  10. If Travel has already been planned and paid for we charge 50% of travel cost to cancel
    travel arrangements.
    PAKISTAN
    Initial Inspection Scheduling:
  11. Within Karachi city limit, the inspection will be booked one week before the inspection
    date.
  12. For outside Karachi requiring Air and Train travel will be booked at least two weeks
    before an inspection allowing the best rates and the savings on to our customer.
    Rescheduling:
  13. Any Confirmed inspections that require a rescheduling more than 72 hours before the
    inspection dispatch time* will be rescheduled without additional cost
  14. Any Confirmed inspections that require a rescheduling less than 72 but before 48 hours
    before the inspection dispatch time*, will be billed at 100%. If travel was booked that will
    be billed at 50% of the travel charge.
  15. In both cases, if the travel portion of the booking has changed and not canceled, then
    the cancellation fees could potentially be lower.
    Cancellation:
  16. Any Confirmed inspections canceled less than 48 hours before the inspection time will
    be billed at 100%. If travel was booked that will be billed at 100% of the travel charge.
  • The dispatch time is the time the inspectors depart from our office.

QA International has been a great asset to us, with a U.S. based office making communication super fast and easy.

Michael Averbukh, Quality Manager, ETA Hand2Mind

We are very pleased with QAI’s services – the competitive rates, prompt responses, reliability, and turnaround time is excellent.

Tatiana Strigaro, Quality Assurance & Control, Publishers Clearing House

HQTS QA International has been a trusted and respected partner of ours for over 10 years. Attention to our needs for testing and inspection is second to none.

Brian Schmidt, Quality Manager, Learning Resources